Indibaba
Growth Engine

One platform for the whole sales motion

Find buyers on the marketplace. Nurture them with campaigns, automations, AI chatbots, and outbound voice — all from a single tenant-isolated workspace. Pay-as-you-go credits or a monthly subscription, with auto-recharge when balances dip.

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Multi-channel campaigns

Email, SMS, and WhatsApp blasts from a single composer. Pick a segment (static list or dynamic filter), schedule or send now. We honor bounce + complaint suppressions automatically across your own contact pool — never mixed with admin's.

  • Per-channel content (HTML email, DLT-registered SMS, WhatsApp template variables)
  • Bounce/complaint webhooks land suppressions on your own pool
  • Per-recipient retry with backoff on transient failures
  • Live recipient table with status chips and provider IDs

AI chatbots with RAG

Multi-provider LLM chatbots (Anthropic Claude, OpenAI GPT, Google Gemini). Upload your own knowledge base (text, PDF, HTML) and the bot retrieves relevant chunks per query via pgvector cosine search.

  • Pick your provider per bot; switch any time
  • RAG with chunked source attribution
  • Inline chat tester to debug persona + retrieval
  • Per-session token tracking against your wallet

AI voice dialing

Outbound voice campaigns with realtime AI personas (ElevenLabs Conv, OpenAI Realtime, Gemini Live) OR a STT → LLM → TTS pipeline you mix and match. Bridged through self-hosted LiveKit so audio stays on your terms.

  • Mock telephony for dev, Twilio/MSG91/Plivo/Exotel/VoiceLink for production
  • Per-call transcript + token + duration metering
  • Carrier-grade caller-ID + concurrency control
  • Retry policy for transient failures (no-answer, busy)

Automations + drips

Trigger-driven workflows: when a contact subscribes, when they join a segment, on manual fire. Steps include wait timers, send_campaign, add/remove tags, segment moves.

  • JSON step definition (up to 50 steps per automation)
  • Re-entry dedupe — one active run per contact
  • Per-step audit log for debugging
  • Per-run terminal billing

Outbound webhook hub

Stream your events — orders, campaigns, voice calls, automations — into Zapier, n8n, your CRM, or any HTTPS endpoint. HMAC-SHA256 signed deliveries; automatic retries with exponential backoff.

  • Subscribe to 16 seller-relevant event types
  • One-shot secret reveal on rotate
  • Per-delivery log + redeliver on demand
  • Auto-disable after 10 consecutive failures

OrderShield-protected B2B marketplace

Indian SME marketplace with built-in escrow: buyer funds the order, supplier ships, escrow releases on delivery. Disputes routed through admin adjudication; refunds queued automatically.

  • Verified supplier directory with KYC and GSTIN
  • RFQ + quote workflow with supplier matching
  • Razorpay-integrated escrow for every order
  • Built-in dispute resolution + refund queue

Built for Indian SMEs, end-to-end

Tenant isolation by default

Your contacts, segments, suppressions, and webhooks never mix with another seller’s. Every read path enforces owner scope at the SQL layer.

Hinglish-first UX

Built for Indian sellers — DLT-compliant SMS, GSTIN + MSME verification, Razorpay for payments, MSG91 for OTPs.

Real escrow, not promises

OrderShield holds buyer funds in escrow until delivery is confirmed. Disputes are adjudicated by Indibaba operators, not auto-arbitrated by a buyer-favouring algorithm.